Client Login Client Login
Radius IT

Support System

At Radius IT, we’re committed to providing reliable and responsive support to all our clients. Our support system ensures your projects run smoothly — from start to finish.

🎯 Our Support Goals

  • Provide quick and effective solutions

  • Maintain clear communication

  • Ensure client satisfaction after project delivery

🕒 Support Availability

  • Working Hours: Saturday – Thursday, 10:00 AM to 8:00 PM (GMT+6)

  • Response Time: Within 24 hours for general inquiries

  • Emergency Support: Available for ongoing projects or active campaigns

💬 Support Channels

You can reach our support team through the following channels:

🧰 Types of Support We Provide

  • Technical Support: Troubleshooting website or campaign issues

  • Design & Development Assistance: Minor updates or bug fixes after delivery

  • Account & Billing Help: Payment, invoices, or subscription queries

  • Marketing Campaign Support: Ad performance monitoring and optimization advice

🧾 Support Terms

  • Free support is available for 30 days after project completion.

  • After the free period, extended or maintenance support is available through a monthly or hourly plan.

  • Major design or feature changes are billed separately.

⚙️ How to Get Support

  1. Send us an email or open a ticket via our contact form.

  2. Describe your issue clearly (include screenshots if possible).

  3. Our support team will review and respond within the standard timeframe.

💡 Feedback & Improvements

We welcome feedback to improve our support experience.
Send your suggestions to radiusit.agency@gmail.com — we value your input.